HawkPoint’s top priority is effectively managing your network and devices to keep them safe and optimized so you stay productive. To do this, we use Datto Remote Monitoring and Management (RMM) to manage and protect your business. We use this platform to deliver premier monitoring and management services of your devices.
When you turn the safety of your network and devices over to us, we provide you peace of mind by offering you the benefits of Datto RMM:
1. Rapid Response
When a particular issue or scenario arises, we are on top of it immediately and can give it the focused attention necessary to minimize any disruption.
- Datto RMM enables us to remotely support any device, from any location, within moments—we don’t need to be onsite to fix issues or errors.
- With automated capabilities, we can program the system to automatically fix commonly encountered issues with zero interruption to anyone in your business.
2. Proactive Support
With Datto RMM, we can address potential issues before they become a problem because we have the ability to monitor your businesses’ devices, applications, and systems continuously. In fact, Datto RMM can resolve many common issues proactively before they affect your network.
- For a more secure environment, Datto RMM automates software patching of devices and applications. We track the status of all devices to ensure all devices are properly supported.
- The ability to do real-time monitoring means we can keep all your devices running smoothly 24/7. Datto RMM is always on—keeping your servers, mission-critical computers, and other devices up and running and fully productive.
3. Actionable Insight
Technology isn’t only an asset, it’s a major investment for your organization. HawkPoint can provide you with the insight you need about how your devices are performing empowering you to make fact-based decisions to optimize your technology investments.
- Datto RMM completes thorough audits of every device and every activity across the entire network. With visibility of your devices, we can capture everything from hardware to software to license information and track any system changes daily.
- We can provide detailed reports that are easy to understand and are relevant to your business. These reports identify what devices are having the most issues or aren’t up to date with security patches or are coming out of warranty. Our goal is to give you the information you need to make informed business decisions supported by data.
4. Outstanding Security
It’s more important than ever to protect your IT infrastructure and the devices you use to run your business. Datto RMM has built-in comprehensive security measures at every point.
- The backend platform is built within the Amazon Cloud and is protected from external threats with a persistently tested and hardened cloud infrastructure.
- Multi-factor authentication safeguards access to each individual user account.
- Security controls and privacy mode can be enabled to prevent unauthorized access to devices. With privacy mode, the user must grant permission before their device is accessed by a technician for remote support.
Datto RMM gives us the visibility and control we need to effectively manage all aspects of your IT needs. We’re confident we can keep your technology assets optimized and eliminate disruptions to your operations.